REAL People. REAL Smiles.
Appointment Cancellations and No-Shows
This office is a private practice dental office and we value your time and schedule. We make it a priority for you to be seen in a timely manner and have enough time allotted to your needs. We need to know as soon as possible if you will be unable to keep the time that has been reserved for you with either our hygienist or doctors. Missed appointments cause a disruption in the day with both staff and other patients, who may need to be seen for an emergency visit.
As of January 1st 2013, there will be $50 fee for every appointment missed with the hygienist for a scheduled cleaning if cancelled less than 24 hours in advance. If you have reserved time with a doctor, the fee will be assessed based on the treatment planned and time reserved, with any cancellation or no show of less than 24 hours.
If you are more than 15 min late for your appointment and we are unable to complete the planned treatment for you in the remaining time before the next patients scheduled appointment we will need to reschedule your appointment.
We understand emergencies do occur and we do not wish to penalize patients for unavoidable situations. We record all appointments, cancellations and no-shows and discourage repeated abuse of our scheduling policy, as this is unfair to our conscientious patients.
If you have any questions, please do not hesitate to ask. We appreciate you as our patient and your understanding of the need for this policy.